Support

Email hello@poko-go.com. Include the shop domain, Po-Ko proof ID if relevant, the device and app version, and a short description of what happened. Never send a Shopify password, worker access code, or API secret.

We aim to acknowledge normal support requests within two business days. Put “Security” in the subject for a suspected data exposure, lost worker credential, or unauthorized proof access so it can be prioritized.

For buyer data requests, first contact the Shopify merchant responsible for the order. Merchants can manage Shopify privacy requests inside Po-Ko Pack. You can also email us for help identifying the correct process.